(i) Filing helps in increasing efficiency of office because filing helps in providing records in required time to make quick decisions

(ii) Filing helps in protection of important documents from fire, dust, insects, theft and mishandling.

(iii) Filing helps in documentation of proof and legal evidence in the time of disputes

(iv) Filing helps in providing legal proofs to fulfill legal formalities

(v) Filing helps in handling customers and correspondence carefully to maintain the goodwill of the office.

(vi) Previous records are base of past records, and they are used as an immediate reference.

(vii) Filing helps in formulation of future planning and taking feedback.

(i)Suitable Title.
(ii)Promptness. …
(iii)Comparability. …
(iv)Consistency. …
(v)Precise and Accurate.
(vi)Relevant Information.
(vii)Presented to Required Person or Group or Department.

(i) Increased Collaboration. …
(ii)More Relationship-Building Interactions. …
(iii)Reduced Construction Costs.

(i) fewer interruptions and reducing the surrounding noise.
(ii) Privacy:employees can enjoy complete privacy, take a phone call, conduct meetings.
(iii) closed offices often offer a larger work area

(ii) Credit

An office is generally a building, room or other area where an organization’s employees perform administrative work in order to support and realize objects and goals of the organization. The word “office” may also denote a position within an organization with specific duties attached to it (see officer, office-holder, official); the latter is in fact an earlier usage, office as place originally referring to the location of one’s duty.

An efficiently run office is often the result of a great clerical officer.

1) Decision making: If you work as a clerical officer, you’ll need to prioritize tasks and sometimes make decisions for your employer. Good judgment and well-thought-out decisions are great skills to have.

2) Good With People: Secretaries and administrative assistants are often the very first people you see when you enter a large office. They are the front line of defense and the first impression of the entire operation. They also interact with clients, customers and staff. They should communicate effectively, create a positive work environment and have experience in dealing with clients.

3) Writing skills. Written communication is a key skill of clerical officers who must respond to emails, draft memos and communicate with managers, employees and customers. Good grammar, fluid prose and a professional tone are all a must in written communication


(i)Formulation of Policies
(ii)Drafting of Bills
(iii)Implementation of government policies
(iv)Preparation of annual estimates and budgets
(v)Keeping government records and property
(vi)Collection of revenue

Pick any four

(i)Formulation of Policies:
The senior administrative and technical civil service help to formulate the policies and programmes of the government. These are presented to the ministers and commissioners for consideration and final decisions.

(ii)Drafting of Bills:
Experts in the civil service, especially lawyers, assist the government in the drafting of bills which eventually become laws.

(iii)Implementation of government policies:
The top civil service coordinate and supervise their subordinates to ensure the smooth execution of the policies and programmes of government. This ensures the provision of amenities to improve the health, education, social and general life of their people.

(iv)Preparation of annual estimates and budgets:
The civil service draft and prepare the annual budget and estimates of government ministries, departments and corporations.

(v)Keeping government records and property:
Civil servants gather and supply very useful information on which government policies and programmes are based. They keep and preserve government property.

(vi)Collection of revenue:
The civil service assists the government to generate funds through the collection of taxes paid by citizens and corporate organizations, fines from the courts and duties paid by exporters and importers. This revenue enables the government to achieve its goals and objectives.


(i)Piece rate system is a method of wage payment to workers based on the quantity of output they have produced.

Time rate system is a method of wage payment to workers based on time spent by them for the production of output.

(ii)Nature of Payment:
Piece rate system pays the workers according to the units of output produced.

Time rate system pays the workers according to the time spent in the factory.

Piece rate system gives emphasis on larger quantity of output.

Time rate system emphasis on better quality of output.

Use the formula r = d/t.


(Pick four)
(i)It saves time in communication.
(ii)It is quick in obtaining feedback once delivered.
(iii)It provides complete of communication delivered and there is chance to make it more clear in case of doubts in interpretation of words or ideas.
(iv)It is more reliable method of communication.
(v)It is flexible and effective for all.
(vi)It is powerful means of persuation and control.

(i)Emotions are visible and hence leads to trouble in certain cases.
(ii)It has no legal validity and hence will lead to problems in certain situations.
(iii)It does not provide permanent record unless it is recorded with modern means of storage.
(iv)It has issues when communicating with distant people.
(v)It is difficult for certain people to understand speech due to various speech tones used in verbal communication.


(vi)Library Catalog.

(i) Newspaper: Provides very current information about events, people, or places at the time they are published

(ii) Books: Cover virtually any topic, fact or fiction

(iii) Magazine: Include articles on diverse topics of popular interest and current events

(iv) internet : It carries together various information and services, such as electronic mail, online chat, file transfer, and the interlinked Web pages and other documents of the World Wide Web.

(v)Database: Databases provide access to a wealth of useful research materials from academic journals, newspapers, and magazines

One Response

  1. Aminu November 11, 2020

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